Privacy Policy

Imperial Insight respects your privacy. This policy explains what information we collect when you visit our website, why we use it, and the choices available to you.

Who is responsible

Imperial Insight is the organisation responsible for personal information covered by this policy. Our business address is Keswick Road, London, Bromley, BR4 9AT, United Kingdom.

Questions about this policy can be sent to [email protected].

Information we collect

It depends on how you use the site.

Information you provide

If you contact us, we may receive your name, email address, telephone number, organisation details, and the information included in your message. Please avoid sending sensitive personal information through a general enquiry.

Information collected automatically

Our website may receive basic technical details such as your IP address, browser type, device type, pages viewed, and the time of your visit. This information helps us protect and improve the site.

Cookies and similar tools

The site may use essential cookies or similar storage needed for basic operation. If analytics or other optional tools are added, we will provide the appropriate information and controls before using them where required.

How we use information

We use personal information for clear, limited purposes.

• To reply to enquiries and provide information about our resource optimisation services.
• To understand website usage and fix technical problems.
• To prevent misuse, investigate security incidents, and keep our systems safe.
• To keep business and financial records where the law requires it.
• To protect our legal rights and respond to lawful requests from public authorities.

We do not sell personal information.

Our lawful basis

Under UK data protection law, we rely on the basis that fits the activity.

Where we ask for consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you withdrew consent.

When information is shared

We may share relevant information with service providers that help us operate the website, manage communications, host systems, or meet professional and legal obligations. They may use the information only on our instructions and must protect it.

We may also disclose information when required by law, court order, or a lawful request from a regulator. We keep disclosures limited to what is needed.

International transfers

Some service providers may process information outside the United Kingdom. When this happens, we use a lawful transfer mechanism and suitable safeguards required by UK data protection law.

Protection continues.

How long we keep information

We keep information only for as long as it is needed for the purpose collected, to manage an ongoing relationship, to resolve a dispute, or to meet legal and accounting duties. Retention periods vary with the type of information and the reason for keeping it.

When information is no longer needed, we securely delete it or anonymise it so it can no longer identify you.

Your rights

You can ask us to:

• Provide a copy of the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete information when there is no good reason for us to keep it.
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests.
• Provide certain information in a portable format where the law allows.

To exercise a right, contact [email protected]. We may need to verify your identity before acting. You can also complain to the Information Commissioner's Office at ico.org.uk.

Security

We use practical technical and organisational measures to protect personal information from unauthorised access, loss, alteration, or disclosure. No internet transmission is completely secure, so please choose carefully what you include in a message.

We act quickly when concerns arise.

Changes to this policy

We may update this policy when our website, services, or legal duties change. The latest version will appear on this page, with the revised wording applying from publication unless stated otherwise.

For clarification, contact [email protected].